Privacy Policy

Movers Bilty (“we”, “our”, “us”, “Platform”, “App”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use our mobile application, web application, and related services.

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Scope of This Policy

This Privacy Policy applies to all users of Movers Bilty, including Packers & Movers, relocation service providers, drivers, consignors/consignees, and any individual or entity accessing the Platform in any capacity.

This Policy should be read together with our Terms & Conditions.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name, email address, phone number
• Business name, address, GST (if provided)
• Login credentials

b) Account & Usage Information

• Subscription details
• App usage data, logs, IP address, browser/device information

c) User-Generated Content

• Bilty, invoices, quotations, goods list, customer details, documents uploaded or created by you

d) Payment Information

• Transaction references via third-party payment gateways (we do not store card/bank details)

3. Purpose of Data Collection

We collect and process information to:

• Provide, operate, and maintain the Platform
• Create and manage documents
• Manage subscriptions and payments
• Provide customer support
• Improve services and user experience
• Communicate updates and important notices
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Legal Basis for Processing (GDPR-Style)

We process personal data based on:

• Your consent
• Performance of a contract (providing services)
• Legal obligations
• Our legitimate business interests, without overriding your rights

5. Data Sharing & Disclosure

Movers Bilty does not sell or rent your personal data.

We may share data only with:

• Trusted third-party service providers (hosting, SMS, email, payment gateways)
• Government or legal authorities when required by law
• In case of merger, acquisition, or business transfer (with safeguards)

All third parties are bound by confidentiality obligations.

6. Confidentiality of Information

All non-public user data shall be treated as confidential and used solely for providing services.
Disclosure may occur if required by law or government authorities, and users will be informed where legally permissible.

7. Data Security Practices

We implement reasonable security practices and procedures as required under:

• Section 43A of the Information Technology Act, 2000
• IT (SPDI) Rules, 2011

These include administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse of data.

However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal data only as long as:

• Your account remains active, or
• Required for legal, regulatory, or business purposes.

Upon account closure, data may be deleted or anonymized unless retention is required by law.

9. User Rights (GDPR-Style Rights)

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure (“Right to be Forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

10. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve functionality
• Analyze usage patterns
• Enhance user experience

You can control cookies through browser settings.

11. Children’s Privacy

Movers Bilty services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. International Data Transfers

If data is processed or stored outside India, we ensure appropriate safeguards consistent with applicable data protection laws.

13. Compliance with Indian Laws

This Policy complies with:

• Information Technology Act, 2000
• IT (Reasonable Security Practices and SPDI) Rules, 2011

By using the App, you consent to collection and processing as per Indian law.

14. Changes to This Privacy Policy

We reserve the right to modify this Policy at any time. Updates will be posted on this page, and continued use signifies acceptance.