Privacy Policy

1. INTRODUCTION

Welcome to the privacy policy of Mopack Technologies. This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules and regulations notified therein, as amended. This Policy describes how we collect, process, share, and protect your information when you access and use our website and mobile application, collectively referred to as “Movers Bilty” (“App”, “Platform”, “we”, “us”, “our”). By accessing and using our Platform, you are agreeing to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information About Users:

Personal Information: Name, address, email address, phone number, GSTN, bank account details, and company logo.

Transaction Information: Details of invoices, bills, goods lists, quotations, and payment receipts generated through the App.

Additional Information: Data related to service inquiries, customer surveys, and promotional offers.

2.2 Information About Clients:

Personal Information: Client’s name, contact number, address, GSTN, and email address.

3. How We Use Your Information

We may use the information we collect to perform the following functions:

Account Management: Processing sign-up requests and maintaining your account; setting up equipment; assigning and managing accounts ; communicating with and supporting you regarding the use of the services.

Service Improvement: Improving and customizing our services to better meet your needs, by analyzing and processing your feedback and usage patterns.

Communication: Updating you with the latest updates; sending promotional messages, responding to queries.

Feedback and Reviews: Storing and using feedback for improving our services.

Non-Personal Information: Tracking trends and updating our services accordingly.

4. Sharing and Disclosure of Information

We share your Personal Information in the following cases:

Service Providers: We may share it with third-party vendors and service providers who are needed to perform services on our behalf.

Legal Requirements: We share it to comply with any legal obligation or to respond to lawful requests or legal process.

Business Transfers: In the event of merger, acquisition, or asset transfer, your personal information will get transferred to the new entity.

Associate Companies: We share it with our affiliate or subsidiary companies for internal business purposes.

5. Data Protection

We take all reasonable steps to safeguard your personal data, including the use of firewalls and secure servers. Nevertheless, since internet-based transmission inherently involves security risks, no transmission can be guaranteed. We do not store credit or debit card information. Such data is dealt with exclusively by our authorized payment processors.

6. External Links

Our Site may contain links to third-party websites. Such links are only for convenience and do not purport to represent any endorsement. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

7. Dispute Resolution

Any disputes arising under this Privacy Policy shall be resolved through the following two-step ADR process:

Mediation: Disputes will be attempted to be resolved amicably within 30 days.

Arbitration: In case Mediation fails the disuptes will be resolved by a Sole Arbitrator appointed by us, All proceedings in arbitration will be conducted in English at Noida, Uttar Pradesh. The Indian laws will apply.

8. Changes to This Policy

We may update this privacy policy from time to time. We will indicate any changes on this page with a changed effective date. Continued use of the platform is considered acceptance of those changes.

9. Contact Us

For any questions or concerns about this privacy policy, please contact us at:

Mopack Technologies

Email: info@mopacktechnologies.com